When HostGator Goes Chomp Chomp With Your Website

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This is not a dissertation in opposition to HostGator. I love HostGator. I love my wife and kids as well, but once in a while all of us do matters that disappoint each other. And if we analyze from the one’s disappointments, or at the least start to apprehend a way to keep away from them, the following time we can realize what to anticipate, or no less than be able to keep away from the next time.

This all started once I made a small tweak to the CSS of one of my websites. I have round 15 websites for trade and understand simply sufficient about CSS to be risky, and in all likelihood should now not be messing with it, however normally I escape with it and get the issue fixed with none screw ups. And if catastrophe strikes, I continually have a backup.

Awhile lower back this occurred to me, and after I couldn’t restoration the house page, I called HostGator. The tech (sure, they’re real human beings that solution the telephone)! Anyway, the tech advised me the very best manner to fix my mess, turned into simply to pay them $15 to repair from the backup that they perform, and I would be again in the enterprise. Well, that was the first-rate news I had acquired in months, or at the least due to the fact shifting my websites to HostGator. Before, when I could have troubles, my present-day host might NEVER permit me to sincerely call and talk to a stay human being. Their commercial enterprise model becomes strictly with the aid of email, and most in their techs had been Russian even though they had been a U.S. Employer. I do not have something in opposition to Russians, I without a doubt love Russia having visited there, however, their written English sometimes is a piece skewed, and that they do not usually understand ours. Plus, those guys acted like we have been certainly bothering them on every occasion we emailed with an trouble, and that we have been real morons. So we solved the problem, we moved to HostGator.

Back to the story…Once I known as HostGator to get the modern-day goof up fixed and restored, the tech knowledgeable me that my inodes have been over the restrict, and after they were over the limit, HostGator stop backing up the websites, and if I would read my settlement, they made it very undeniable in English that this becomes the case. When I cited that they restored one of the sites every week in advance from a backup, he knowledgeable me that when the overage changed into caught, and that they stop doing backups, that the next time they did a backup they WIPED OUT all of the sites, due to the fact that they did now not do backups for people that had been over the inodes restriction. When he informed me what the inodes restrict was, I checked in my CPanel, and I turned into well in the limit. When I informed him of this, he checked with an assist (I thought he turned into guide) and assist (2nd level) advised him that we were over the difficult pressure space quota and backups were now not executed on this sized money owed.

However, seemingly they’ll wipe out all your facts for no fee.

So, then I determined to ensure that my backups were so as. When I contacted HostGator to confirm this, their support branch knowledgeable me that the backups were disposing of the public_html directory inside the backup. It seems to be because of the fact that your cpbackup-exclude. Conf file has public_html indexed in it so while complete cPanel backups are generated its miles excluding your debts public_html directory.

After a few communique with one of HostGator’s techs he was very adamant approximately the reality that they, not handiest avoid backing up huge money owed, but that if I failed to manage all the backup process and so on; myself, that I was, in fact, requesting a hassle that might set me to lower back years in enterprise because the websites were answerable for my profits. And, if a hard force on the server that I turned into hosted on failed, I could be out of commercial enterprise if I were relying on HostGator to host the backup record, so I better be hosting the backup record on my own network, with a copy on a far-flung server as properly. We presently use an offsite hosting provider for our software code and backups, so this became a no-brainer and clean difficulty to remedy. And saving a replica of the CPanel backup to my very own difficult pressure changed into fairly clean once I set up a Cron Job that could do that mechanically each week. (virtually I do that two times per week)

Today you can store a Terabyte for much less than $100 a month, so there are no excuses. One time our offices (in a workplace building) were broken into and EVERY computer stolen. We purchased new computer systems and our offsite backups were restored, and we were returned in a commercial enterprise by using early afternoon.

You do not need to find out that your catastrophe recovery did now not paintings after the truth, so check and affirm your backup manner. Most competitive ISP’s need to be capable of doing that for you. And with people like HostGator, there is no charge if it’s far your backup. Make a minor change in one among your websites, do a backup, then pass back to the web page after restore and ensure it happened. Even though you’re backing up each week or so, each different month, I might test this technique to make certain it works well.